SHIPPING LOCATIONS:
WE WILL SHIP ANYWHERE IN THE WORLD! If you have any questions about shipping please use the Contact Us Icon on the home page.
SHIPPING & HANDLING COSTS
The cost of shipping is figured by a U.S.P.S. Postal Service Program. It is figured as close to the actual shipping cost as possible. We reserve the right to correct any error made by the U.S.P.S. Postal Service Module. If an error occurs in calculating the shipping cost we will contact you via email.
If you live in Hawaii, Alaska or any International location we will contact you should your order require additional shipping charges. If you are a International customer and would like us to get a 1st Class or Parcel Post shipping quote please send us a email and we will be glad to obtain a quote for you. Please email us at ssasorders@southshorearcherysupply.com or call 813-741-1512 with any questions or concerns.
SHIPPING METHODS & CARRIERS
We currently offer shipping thru The U.S. Postal Service. Occasionally we will change to UPS or FedEx, these changes do not effect your cost of shipping. We reserve the right to change shipping vendors at our discretion.
SHIPPING TIMES:
Typically most orders that are received by 12 noon will ship that day. Orders that are received after 12 noon will ship the next business day. The exception is arrows, because of the testing we do it typically takes 5 to 7 business days to process arrow and raw shaft orders for shipment. Shipping typically takes 4-5 business days (does not count weekend days) delivery for shipments inside the continental USA depending on the location. Shipping times to International location will be determined by your customs departments. Many times items are retained by various customs offices for days or even weeks. If an item is Out Of Stock we will contact you for your preference of how you would like us to proceed with the order.
MINIMUM ORDER FEE
CURRENTLY WE HAVE NO MINIMUM ORDER FEE ON ANY PRODUCT.
PRICES
All pricing (including shipping rates) are listed in US Dollars and can change without notice because of increases in the cost of shipping, inflation, typing errors, and factors beyond our control. We make our best effort to inform you of these changes.
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RETURNS
Your satisfaction is very important to us. Please contact us immediately if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation. If you are not satisfied with an item immediately upon arrival, please email us for a Return Authorization number to return the item(s). If we agree to have the item returned and issue a RA# ONLY THEN return the item to us promptly, INSURED in its original sealed package. If you choose to not insure the item(s) and the package is lost in transit it is your responsibility. No refund can be issued unless we receive the product. If returned item(s) meet the guidelines listed below and are received back to us within 30 days of our original shipment date to you, you will receive a refund. Beyond this period, all sales are final.
You may request and receive a refund in the same form as your original payment or you may exchange the product for a substitute item. PLEASE MAKE SURE CLOTHING ITEMS ARE THE CORRECT SIZE, if you purchase a clothing item that is the wrong size and it falls within the return guidelines listed above you will be able to return the item for a refund or exchange.
If you choose an exchange you will be required to pay for return shipping, if you choose to have a refund a twenty percent (20%) restocking fee may be incurred by you.
ABSOLUTELY NO RETURNS WILL BE ACCEPTED OF THE FOLLOWING ITEMS:
Special orders of non-stocked items, Custom Arrows, Cut To Length Bare Arrow Shafts, Custom ordered Sights, Bows, Crossbows, Releases, Arrow Rests or items that have been opened or used. Products must be in absolutely new condition and in the original sealed packaging, no exceptions. Because of insurance reasons, tree stands, bows, crossbows and black powder rifles may not be returned if the boxes have been opened. These items are covered under manufacturer warranties and customers should contact the manufacturer with repair and warranty issues. Approval of returned merchandise is at the discretion of South Shore Archery Supply management as to the item(s) condition and ability to be returned.
We reserve the right to refuse the return of any product that is damaged by the customer or is in any way less than new condition. We reserve the right to change or modify our Return guidelines at anytime on a case by case basis. Should we agree to accept an item that does not qualify for our return policy and fees are incurred by South Shore Archery, those fees will be deducted from the purchase price prior to issuing a refund. Returns received after 30 days and those showing any wear will be refused entirely or at our discretion, they will carry a restocking fee of the difference of what the item cost and what it could be sold for as a used item. Return shipping cost will only be refunded in the event of a South Shore Archery error or the product is defective. Returns without a Return Authorization will be refused and returned to sender at the senders expense.
